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Service & Repairs
Is your machine in good working order but just in need of a good cleaning? Did you know that you can register your machine online for a virtual check-in for service? That’s right! Book your appointment slot for machine service on line to drop off your machine in store! Please be aware that not all machines or machine issues may quality for virtual check-in, so please make sure to read the important information regarding virtual check-in before scheduling your appointment.
Service and Repairs
In-Store Service
Our service technicians are factory-trained and continue to regularly go to repair training seminars so that they stay up to date on the latest technologies and are able to bring out the very best in your machine. We repair all brands of sewing machines, sergers, and vacuums in house. We still even repair the old treadle style sewing machines! Normal turn-around is usually 4 weeks, but customers that buy here and are on our 5 Year Annual Service Plan get a priority turn-around and when available we do offer express “next day” service for those that need their machine repaired faster. If you are curious about what our current turn-around is, please feel free to give us a call! If you're planning on bringing your machine in, please see below for a list of what you need to bring with your machine for servicing!
Sewing machines - Machine, zigzag presser foot or standard presser foot, your preferred sewing thread, matching bobbin, any sample of an issue you may be having.
Embroidery machines - Machine, embroidery unit, embroidery presser foot, your preferred embroidery thread, your preferred bobbin, any sample of an issue you may be having.
Multi-needle machines - Machine, pantograph, your preferred embroidery thread, your preferred bobbin, any sample of an issue you may be having.
Sergers - Machine, your preferred sewing thread, and any sample of an issue you may be having.
Longarms - Machine, your preferred quilting thread, matching bobbin, machine carriage, any sample of an issue you may be having. If you have a sit-down longarm, we will need your foot pedal.
Sewing machines - Machine, zigzag presser foot or standard presser foot, your preferred sewing thread, matching bobbin, any sample of an issue you may be having.
Embroidery machines - Machine, embroidery unit, embroidery presser foot, your preferred embroidery thread, your preferred bobbin, any sample of an issue you may be having.
Multi-needle machines - Machine, pantograph, your preferred embroidery thread, your preferred bobbin, any sample of an issue you may be having.
Sergers - Machine, your preferred sewing thread, and any sample of an issue you may be having.
Longarms - Machine, your preferred quilting thread, matching bobbin, machine carriage, any sample of an issue you may be having. If you have a sit-down longarm, we will need your foot pedal.
Have a problem with your machine that you think should be covered under warranty?
We are also a warranty station for all brands that we sell and some that we don’t sell. Whether you purchased your machine here or from somewhere else, we want to be your store of choice and will gladly take care of you and your needs! All you need to bring us is your receipt and we’ll take care of the rest! If you purchased your machine here, you won’t even need to bring a receipt as we keep all customers’ information in our database.
Need Help with Financing & Leasing?
0% interest* with approved credit through Synchrony.
No credit option. Text 48218 to 22462 to apply with Acima.
